Pricing, Offers & Secure Payment
Understand the price you pay, how offers work and where to get help with checkout.
Which currency will I pay in?
Our UK store displays prices and takes payment in pounds sterling (GBP). If your card or account uses a currency other than GBP, your bank or payment provider may convert the amount and charge a conversion or international transaction fee. Their exchange rate and fees are outside our control.
What is included in the order total?
Check the product price, quantity, any applied discount, delivery charge and tax information shown at checkout before paying. Do not assume that import VAT, customs duties or carrier handling charges are included unless this is expressly stated. Contact service-uk@dryuu.com before ordering if you need clarification.
Where can I find current offers?
Only promotions actually displayed on the store or offered to you under stated terms apply. Check eligibility, qualifying products, minimum spend, expiry date and any redemption limit. A sale label does not mean every product is discounted. This guide does not create a discount, price-match promise or free-delivery entitlement.
A promotional or compare-at price should be read alongside the price and conditions displayed for that item. Review the final payable total before completing your order.
Why is my discount code not working?
Check spelling, expiry, eligible products and minimum spend. Some offers cannot be combined with other discounts, and some items may be excluded. Confirm the reduction appears in the final checkout total. If it does not, contact support before paying; do not assume a discount can be added retrospectively.
Which payment methods are available?
Use the payment methods actually displayed at checkout for your order and destination. Availability depends on the payment provider and checkout configuration. Card payments and other supported methods are handled by the relevant payment service using secure checkout connections. Read our Privacy policy for information about payment-data processing.
What if payment fails or appears to be taken twice?
Check your order status and bank transaction history before trying again. A pending authorisation is not always a completed payment. Check card details, available funds, online or international payment permissions, and any verification requested by your bank. If payment appears to have been taken but your order is unpaid, contact support before paying again. Your bank or payment provider can explain a decline.
What appears on my bank statement?
The description may show the company, store or payment provider name and can differ from Dr.YUU. Ask support before paying if the statement description matters to you. Plain parcel packaging does not guarantee a particular bank-statement description.
Never email full card numbers, security codes, passwords or bank verification codes. For cancellation and refund information, read our Returns & refunds policy.