Contact information
Last updated: 20 October 2026
Company information and customer support
Website operator and seller:
HUANQU TECH INTERNATIONAL LIMITED
Dr.YUU UK is operated by HUANQU TECH INTERNATIONAL LIMITED, a company registered in Hong Kong and trading under the Dr.YUU brand.
Website: dryuu.uk
Registered address and principal place of business:
RM D, 13/F, SUN FAI COMM CENTRE,
576 RECLAMATION ST, MONG KOK, HONG KONG
Customer support email: service-uk@dryuu.com
We usually reply within 24 hours on business days. During weekends, holidays or high-volume periods, replies may take longer.
What we can help with
- Order confirmation and tracking
- Product information and care guidance
- Shipping, delivery, payment and checkout questions
- Returns, refunds, damaged, faulty, incorrect or missing goods
- Website and account support, complaints and feedback
How to contact us
Email your order number and a brief description of the issue. Relevant product or packaging photos can help with damage or faults. Do not send full payment card numbers, card security codes, passwords, one-time verification codes or intimate images.
Returns and after-sales support
The business address above is not a designated product return address. Contact support for the correct return address or collection instructions before sending goods. Contacting us for instructions does not restrict statutory cancellation or other consumer rights. See our Refund policy.
Governing law
These terms and purchases through dryuu.uk are governed by the laws of the Hong Kong Special Administrative Region. Mandatory consumer protections applicable in your country of habitual residence, including applicable UK rights, remain unaffected. See our Terms of Service and Governing Law.
Shipping policy · Privacy policy · Legal notice
Our products and website are for adults aged 18 or older who meet any higher applicable minimum age.